Payment Cards

Mastercard Business is a card for legal entities. It offers safe and convenient management of the company’s financial transactions and is especially suitable for paying for employees’ business trips and other transactions.

Mastercard Standard is a payment card for private individuals. It allows quickly paying for purchases and services both in stores and online, as well as booking hotels, air tickets, renting cars, and withdrawing cash across the world.

World Elite card is at the top of the Mastercard payment card hierarchy. In addition to the standard services provided by the credit card, World Elite card holders have access to a range of exclusive services that can help in both daily and non-standard situations.

World Elite card holders have access to the following services 24/7:

• concierge services – unique support service by professional specialists that will help to find solutions for the most diverse issues;
• assistance in emergency situations abroad – this programme provides support to World Elite card holders, their travel companions, as well as relatives staying at home;
• beneficial car rent conditions;
• Priority Pass – a card that provides free access to VIP lounges in over 1,200 airports across the world;
• Mastercard Global Services Premium – the highest-level service that provides urgent assistance in resolving payment card issues in any situation and in place of the world;
• Fast Track services in airports;
• Mastercard European Privileges Portfolio.

Concierge services

Concierge services are a unique support service that provides assistance in daily and emergency situations. Concierge service specialists will book air tickets, a table in a restaurant, a limousine, or a hotel room, as well as purchase tickets for sports, entertainment, and other events on behalf of the card holder and, if necessary, deliver them to the designated place.

Most popular concierge services:

• booking of flights and provision of consultations;
• booking of rented cars and provision of consultations;
• cash transfers;
• car rent with a driver;
• courier services;
• provision of information on recreation venues;
• advisory information on travel formalities (visas, embassies, vaccines, etc.);
• storage of personal data;
• organisation of events;
• delivery of flowers;
• delivery of gifts;
• consultations on golf courses;
• organisation of a vacation and provision of consultations;
• accommodation in hotels and delivery of tickets to events;
• booking of hotel rooms and provision of consultations;
• provision of interpretation services;
• latest news;
• provision of information on legal advisors;
• provision of assistance in the event of loss or theft of a card;
• provision of assistance in the event of loss or theft of a passport;
• provision of information on medical services;
• booking of work space for business meetings;
• delivery of messages;
• booking of a place or table at a restaurant;
• provision of consultations on travels.

Rely on the experience of concierge service specialists, use their support and assistance in resolving any issues, and free time for your rest!

Contact concierge service specialists by calling at 80 004 811 for free or at +1 636 722 7111, or by writing to [email protected] (in English).

Assistance in extraordinary situations

Assistance in extraordinary situations abroad will provide support and assistance to World Elite card holders, their travel companions, as well as relatives staying at home, if an unforeseen or extraordinary situation occurs during a trip.

Specialists of this programme will provide the following assistance to World Elite card holders abroad:

• delivering an urgent message about the occurred accident to any person necessary;
• providing administrative assistance, if any important documents, visas, passports, air tickets are lost;
• providing funds, if payments cannot be made by the card;
• finding and delivering the baggage, if it gets lost during the trip;
• delivering back home, if an accident occurs to the World Elite card holder during the trip or an accident occurs to a close relative or property back at home;
• delivering personally required things (e.g., glasses or contact lenses), without which the World Elite card holder will be unable to continue their trip, if these things are left at home, lost, broken or stolen during the trip.

If the World Elite card holder requires medical assistance, specialists will settle formalities and provide necessary support, inter alia, in resolving non-standard situations:

• providing a hotel room for the period of recovery after discharge from hospital;
• providing an air ticket and accommodation for a relative, if it is impossible to organise hospitalisation back at home;
• delivering children, who have been forcedly left without parents’ attendance, back home;
• taking care of a sick pet and regularly informing about its health condition;
• delivering necessary medicine, if it cannot be purchased in the respective country.

Under this programme, specialists will also provide legal support and assistance to the World Elite card holder in instances where:

• a civil claim is brought to court against the World Elite card holder;
• a third party causes harm to the World Elite card holder and procedural actions are to be taken to receive compensation;
• a security deposit, guarantee or other type of payment required to settle extraordinary situations is requested from the World Elite card holder.

If an unforeseen situation occurs during a trip, contact the concierge service specialists by calling at 80 004 811 free of charge.

Priority Pass

World Elite card holders are offered an opportunity to use the Priority Pass card that allows enjoying VIP lounges in over 1,200 airports in 500 cities.

In airport VIP lounges, Priority Pass card holders and their travel companions have access to the following benefits:

• quiet and comfortable space;
• conference halls;
• computer equipment and Wi-Fi;
• free newspapers and magazines;
• free drinks and snacks;
• various entertainment options;
• showers, beds, etc.

In the event a flight is delayed, Priority Pass will ensure an oasis of peace at the airport, where you can devote your time to work, rest or simply preparing for further flights.

The latest Priority Pass offers, up-to-date information, and terms of use are available on the Priority Pass website: www.prioritypass.com

Mastercard Global Services Premium

World Elite card holders are also ensured an opportunity to use Mastercard Global Services™ Premium programme, which provides high-quality customer service 24/7 in emergency situations across the world.

Mastercard Global Services™ Premium programme offers the following services:

• fast informing about a lost or stolen card;
• urgent replacement of a card – a new card can be received within two working days almost at any place of the world;
• urgent advance cash payment – an advance cash payment can be received in the event a card is lost or stolen. Thanks to Mastercard cooperation with Western Union, cash funds can be received in 500,000 places across the world;
• information about the locations of ATMs – Mastercard Global Services has information about more than one million of ATMs across the world;
• virtual payment (Virtual Payment Concierge) – by using this service, with the support of Mastercard Global Services, you can pay for a transactions without the World Elite card and in the absence of its holder.

If you wish to use the services of the Mastercard Global Services™ Premium programme, contact the concierge service specialists by calling at 80 004 811 or writing by e-mail to [email protected] (in English).

Mastercard Global Services free hotline numbers are available here.