Suggestions and Complaints

In the case of uncertainties, questions, complaints or suggestions regarding the Bank’s services, do not hesitate to contact us by:

  • visiting the Bank;
  • calling our Customer Info Service: (+371) 67 359 000;
  • sending an e-mail to: bank@ribbank.com;
  • sending a message on the Internet Bank -> Correspondence -> Message to the bank;
  • writing a letter and posting it to the following address: 2 J. Alunana Street, Riga, LV-1010;
  • sending a fax message to: (+371) 67 508 988.

Customer complaints are accepted and replied in writing only. A complaint must contain the following information:

If the complainant is an individual:

  • name, surname, personal identity code (date of birth), Customer code and/or the Customer’s current account number, date and place of the application, the Customer’s signature;
  • subject matter of the complaint indicating as detailed information as possible regarding the circumstances on which the complaint is grounded. If possible, supporting documents should be attached to the complaint.

If the complainant is a legal entity:

  • name and registration number of the legal entity, Customer code or the Customer’s current account number, date and place of the application, signature by the Customer’s authorised signatory and stamp (if any);
  • subject matter of the complaint indicating as detailed information as possible regarding the circumstances on which the complaint is grounded. If possible, supporting documents should be attached to the complaint.

 

We undertake to handle written applications and to provide replies within fifteen days following the receipt of the complaint, question or suggestion, unless normative acts provide for a shorter period of handling. If due to objective reasons it is not possible to reply within this term, the Bank has the right to prolong the term of handling of the question, suggestion or complaint for 15 (fifteen) days upon a prior notice to the Customer, using the notification method selected by the Customer.

 

For certain Bank’s services, the terms for handling of complaints are stipulated in the terms and conditions of the respective service.

 

If the Bank’s reply is not received on time, or the reply received is not satisfactory, the Customer has the right to file his/her complaint with the following institutions:

 

– Ombudsman of the Finance Latvia Association in accordance with the regulations and provisions of the Ombudsman, at 8A Dome Square, Riga, LV-1050, website: https://www.financelatvia.eu/ombuds/.

– Financial and Capital Market Commission (www.fktk.lv).

– A court of the Republic of Latvia or the court or arbitrary court indicated in the litigious transaction document entered into by the Customer and the Bank.

– For Customers-consumers – Consumer Rights Protection Centre, at 55 Brivibas Street, Riga, LV-1010, website: www.ptac.gov.lv. The procedure for the acceptance, handling of complaints and contestation of decisions is laid down in the Consumer Rights Protection Law and the Payment Services and Electronic Money Law.

About the Bank



Currency rates

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Deposit rates

Term   USD EUR 6 months   0.55 - 1 year   1.25 0.75 5 years   2.00 1.00