Suggestions and Complaints

In the case of uncertainties, questions, complaints or suggestions regarding the Bank’s services, do not hesitate to contact us by:

  • visiting the Bank;
  • calling our Customer Info Service: (+371) 67 359 000;
  • sending an e-mail to: bank@ribbank.com;
  • sending a message on the Internet Bank -> Correspondence -> Message to the bank;
  • writing a letter and posting it to the following address: 2 J. Alunana Street, Riga, LV-1010;
  • sending a fax message to: (+371) 67 508 988.

Customer complaints are accepted and replied in writing only. A complaint must contain the following information:

If the complainant is an individual:

  • name, surname, personal identity code (date of birth), Customer code and/or the Customer’s current account number, date and place of the application, the Customer’s signature;
  • subject matter of the complaint indicating as detailed information as possible regarding the circumstances on which the complaint is grounded. If possible, supporting documents should be attached to the complaint.

 If the complainant is a legal entity:

  • name and registration number of the legal entity, Customer code or the Customer’s current account number, date and place of the application, signature by the Customer’s authorised signatory and stamp (if any);
  • subject matter of the complaint indicating as detailed information as possible regarding the circumstances on which the complaint is grounded. If possible, supporting documents should be attached to the complaint.

We undertake to handle written applications and to provide replies within ten working days after the receipt of the complaint, question or suggestion. If due to objective reasons it is not possible to reply within this term, the Bank shall be entitled to extend the term by notifying the applicant in writing.

For certain Bank’s services, the terms for handling of complaints are stipulated in the terms and conditions of the respective service.

If the Bank’s reply is not received on time, or the reply received is not satisfactory, the Customer has the right to file his/her complaint with the following institutions:

Ombudsman of the Association of Commercial Banks of Latvia.
The Ombudsman only considers complaints that comply with the parameters laid down in its Rules of Procedure. Find more detailed information about the Ombudsman, Statutes and Rules of Procedure of the Association of Commercial Banks of Latvia on the ACBL’s website www.lka.org.lv.

Financial and Capital Market Commission (www.fktk.lv).

A court of the Republic of Latvia or the court or arbitrary court indicated in the litigious transaction document entered into by the Customer and the Bank.

A Customer-individual also has the right to submit a complaint to the Consumer Rights Protection Centre (www.ptac.gov.lv).

About the Bank



Currency rates

  Buy Sell USD 1.1446 1.122 RUB 78.7617 71.9784 GBP 0.915 0.8969 12.12.2018

Deposit rates

Term   USD EUR 6 months   0.55 - 1 year   1.25 0.75 5 years   2.00 1.00